Shorter and Simpler Privacy Policy

We are GDPR compliant!

To read our full and more detailed Privacy Policy, please click here.

To read our Cookie policy, please click here 

1. Introduction


This privacy policy applies to all websites that we own and operate and to all services we provide. This Privacy Policy governs the manner in which Lingo Horizon Ltd. collects, uses, process, maintains and discloses information collected from you.


2. Who are we


We are based in and operate form the city of London in the United Kingdom. Our contact details are available on our Contact Us page. We are registered in England and Wales under number 08446470. Registered with ICO under number ZA124074.


3. Principles

  • We do not sell, trade, or rent our clients’ personal identification information to third parties unless required by law (except as set out in this Privacy Policy).
  • We may share generic aggregated demographic information not linked to any personal identification information with our business partners for the purposes outlined below.
  • Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. 

4. Your Rights


You have the following rights under Data Protection Legislation:

  • The right to access your own Personal Data.
  • The right to ask us to stop contacting you with direct marketing.
  • The right to correct any mistakes in your Personal Data.
  • The right to restrict or prevent your Personal Data from being processed.
  • The right to have your Personal Data ported to another data controller.
  • The right to erasure.
  • The right not to be subject to automated decision-making including profiling.
  • Object to our continued processing of your personal data.
  • The right to complain to the data protection authority of your country (The ICO in the UK), if you believe we have not handled your Personal Data in accordance with Data Protection Legislation.

If you have any concerns or complaints about our use of your Personal Data, please contact us via our Contact Us page. 


5. How do we collect Information


We only collect personal information about you if you voluntarily choose to share it with us. When you interact with Lingo Horizon Translation Services, we may collect information from you when you:

  • Request a quote via; our quotation online form, email, phone, online contact form or the chat feature,
  • Send us a translation enquiry via; email, phone, online contact form or the chat feature,
  • Subscribe to our newsletters,
  • Place an order,
  • Use one of our services,
  • Respond to a survey,
  • Visit or use one of our websites, and 
  • Process credit/debit card (if you are paying in this manner) via our online payment forms. 

6. Information we collect 


The information we collect from our clients may include, but is not limited to; 

  • Personal and business names.
  • Email addresses and websites (if applicable).
  • Phones numbers and addresses. 
  • Any messages or any information you provide to us.
  • Files (all type such as; images, Words files, Pdf, etc.) you provide to us. 
  • Employer name and your position in the company (if applicable).
  • Credit/debit card details if you are paying in this manner.

Your credit/debit card information will be stored with our third-parties online secure payment processing providers Stripe ( and PayPal (


Non-personal identification information

We may collect non-personal identification information about users/clients whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection and other similar information. 


7. How do we share your information


There will be times when we will need to share your personal and non-personal data with third parties. We may disclose your personal data to:

  • Other service providers we have contracted and work with, such as other translation companies, independent freelance translators and delivery companies.These third parties are bound by confidentiality agreements and/or obligations. 
  • Third-party service providers who assist and enable us to use the personal data to, for example, market or promote our services to you.
  • Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights.
  • We may use third-party agents and service providers around the world to collect, hold and process on our behalf your personal information for the purposes set out in this privacy policy. 

International information Transfers 

When we share information, it may be transferred to, and processed in, countries other than the United Kingdom. These countries may have different laws. For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. 


8. Retention


The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements). We might keep your personal details and files you shared with us for a period of five years. However we cannot guarantee this, as this will depend on the archiving and storage capabilities available to us. 


9. Content of the website 


All materials published on (including, but not limited to, feature articles, photographs, images, illustrations, audio clips and video clips are protected by copyright and owned or controlled by lingo Horizon Ltd.


10. Links to third-party websites


The website of Lingo Horizon Translation services may provide links to third-party websites for your convenience and information. Lingo Horizon does not control those sites or their privacy practices, which may differ from Lingo Horizon’s. 


11. For Google Analytics addendum and reCAPTCHA


please visit our detailed privacy policy by clicking here. 


12. Third parties services providers


We use the following third parties services providers to process and collect some of your personal and non-personal date; Google, Microsoft, Zoho, Jimdo, MacAfee, Stripe and PayPal.


13. Changes to this privacy policy


We may amend this privacy policy at any time. Any changes we make to this privacy policy in the future will be posted on this page and will take effect from the date on which the change is posted.


This information was last updated on 22nd of June 2018